First Day
18 March 2022- 17:00 Gathering and registeration.
- 17:15 About Gaziantep Jam
- 17:30 Teams forming.
- 18:00 Break.
- 18:15 Defıne the challenge.
- 18:45 Break.
- 19:00 User Journey map.
- 19:45 Wrap-up.
A methodology that provides services according to the needs of customers or users, so that the service will be easy to use competitive, and based on the real needs of customers. This happens based on the planning and organizing the human and, physical resources, infrastructure and communication components related to the service, in a manner based on the interaction between the service provider and customers.